Elements and Performance Criteria
- Establish the facility
- Pre-prepared disaster recovery plans and arrangements, manuals and contact lists are located and implemented
- Assigned facility is inspected after liaising with owners to gain access
- Facility's useability and convenience are assessed given the likely scale of the emergency and impacts
- Centre's initial resource needs are assessed and suppliers are selected
- Relevant financial regulations, administrative procedures and delegations are clarified and applied
- Utilities and communications are connected and equipment/materials are acquired in accordance with relevant procedures
- Links with existing and emerging networks are established to determine their involvement in the centre
- Regular communication with the recovery committee/recovery manager is established
- Layout of the centre is designed/organised to optimise efficiency, privacy, security and OH&S
- Manage human resources sustainably
- Capacity/capability of available personnel is assessed and appropriate roles and responsibilities are assigned
- Regular operational briefings are provided to update staff
- A process for the screening, induction and integration of new staff is established
- Strategies to ensure well being of all staff are implemented
- Staffing contingency plans and rosters are adjusted to suit changing needs and circumstances
- Managephysical resources
- An accurate assets register is established and maintained
- Regular facility maintenance is organised
- Accurate records of consumables and equipment use are maintained
- Expenditure is tracked and administered in accordance with relevant financial regulations and procedures
- Risks are re assessed regularly and contingency plans are developed for expansion and back up resources
- Coordinate information flow and recovery services
- Liaison is established with contributing organisations to ensure common procedures and protocols are followed
- Community is provided with accurate, current and timely service information
- Client satisfaction is monitored to ensure that enquiries are handled sensitively and efficiently
- Accurate client files are maintained using an integrated electronic database
- Key decisions, rationale for decisions and service activity levels are recorded to enable effective reporting and evaluation
- Information is reported to key stakeholders in accordance with established procedures and privacy requirements
- A strategy for the management of media and VIP visits is developed and implemented
- Manage facility closure and transition to mainstream services
- Transition arrangements are negotiated and publicised to ensure continuity of services
- Public confidence in the capacity of mainstream services to meet ongoing recovery needs is promoted
- Completeness of all files and information records is checked and rectified as necessary
- Arrangements are made for the transport and secure storage of all files and information records
- Statistical and financial summaries of recovery services delivered are prepared
- An audit of equipment and materials is undertaken against the assets register, damage/loss reported and resources released/returned to providers
- Facility is restored before returning it to its owners
- An operational debrief is held with centre personnel to evaluate the effectiveness of the centre's operation and service delivery, and to identify any ongoing service needs
- Arrangements are made to ensure the smooth transition of staff to normal duties
- All audit and reporting requirements are completed to inform future recovery planning and models of service delivery
- Manage physical resources
- An accurate assets register is established and maintained.
- Regular facility maintenance is organised.
- Accurate records of consumables and equipment use are maintained.
- Expenditure is tracked and administered in accordance with relevant financial regulations and procedures.
- Risks are re assessed regularly and contingency plans are developed for expansion and back up resources.